Customer Success Specialist

At Lexroom.ai, we’re not just building software; we’re revolutionizing the way legal professionals work. Our mission? To empower lawyers, law firms and companies with a world-class AI product that saves time, boosts productivity, and redefine what’s possible in the legal world. We’re changing the game, and we’re doing it with a team of rockstars who are passionate about innovation, excellence, and impact.

Why Lexroom.ai?

• Shape the Future: Be part of the team that’s leading the AI revolution for legal professionals.
• Grow with Rockstars: Collaborate with industry-leading talents in an environment that values creativity, ambition, and growth.
• Make an Impact: Your work will directly influence how lawyers around the world practice law—more efficiently, effectively, and intelligently.

At Lexroom.ai, we don’t just promise career growth; we promise a journey of learning, impact, and purpose. Ready to change the world of law?

As Customer Success Specialist, you will play a crucial role in ensuring the success and satisfaction of our customers. You will be responsible for supporting customers throughout their journey, ensuring a great service and helping them to get the most value from our product. We are looking for a young professional eager to grow alongside the startup and team, ready to take on new challenges!

What will you do

• Become an expert on Lexroom.ai and act as a trusted advisor for our customers, answering their request for support and proactively engaging with them to ensure satisfaction and usage of the product.
• Conduct regular check-ins and feedback sessions to monitor customer satisfaction, resolve issues, and identify opportunities for improvement.
• Act as the bridge between customers and internal teams, gathering insights to improve our processes, enhance the product, and drive customer retention.
• Prepare dashboards and reports to track key customer success metrics, ensuring a data-driven approach to customer management.

What you’ll bring

• You have 0-1 year of experience in customer-facing roles (Customer Success, Sales, Operations, or similar).
• You are familiar with sales and customer support tools (HubSpot, Notion, etc.).
• You have a proactive mindset, love solving problems, and enjoy working in a fast-growing startup environment.
• Bonus: You have a law degree (not mandatory but a plus).
• You are fluent in Italian and English.

What We Bring to the Table

An Elite Team of Rockstars.

At Lexroom.ai, you’ll collaborate with some of the brightest minds in tech and legal AI. Our small, entrepreneurial teams are driven by impact and autonomy, allowing you to contribute directly to revolutionising the legal industry. You’ll work side by side with pioneers who are as passionate about innovation as they are about personal and professional growth.

Unmatched Growth Opportunities.

We believe in hiring exceptional talent and empowering them to lead. As one of the first hires at Lexroom.ai, you’ll play a critical role in shaping the future of legal technology. Your contributions won’t just be noticed—they’ll be transformative. Here, age and title don’t define your impact; your vision, execution, and passion do. If you have the ambition and drive, you’ll rapidly advance and take on leadership roles in game-changing projects.

Competitive Pay and Equity.

We recognize talent and reward it. Expect competitive compensation with rapid growth tied to your impact. Here’s what you can expect:

• Annual Salary Range: €20,000-30,000 + €5,000 OTE
• Relevant stock option package: Your hard work will directly contribute to—and benefit from—our success.

Perks That Make a Difference

• Hybrid Work Model: Split your time between working from home and collaborating in our dynamic Milan office, balancing flexibility and team connection.
• Health Insurance: Comprehensive health coverage to ensure your peace of mind.
• Meal Vouchers: Receive ticket vouchers to make your lunch breaks more enjoyable.
• Performance Bonuses: Be rewarded for your hard work with production bonuses tied to your impact and results.
• Team Retreats & Building Activities: Experience periodic retreats and team-building activities that strengthen collaboration and fuel creativity.

At Lexroom.ai, we’re driven by bold ambitions and a passion for excellence. We’re building something great, and that requires dedication, hard work, and a commitment to continuous growth. If you’re excited about the opportunity to challenge yourself, work hard and make a real impact, then we’d love to see your application.